FAQ
We have answered our customers’ most frequently asked questions below. If you are unable to find the answer to your question below, please email us at info@coloniallimoinc.com and a customer service representative will respond to you shortly.
How much notice is required to make a reservation?
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Colonial Limousine Inc. suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call or email us for same-day availability. |
Will I get a call when my car arrives?
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As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location. However, we are not always able to contact passengers upon a driver’s arrival due to heavy call volume. |
Can the driver come into my building to pick up my luggage
and bring it out to the car?
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Unfortunately, drivers are unable to leave their vehicles unattended. Our drivers will be pleased to assist with your luggage from the front of your building to the vehicle |
How much notice is required to cancel a reservation?
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Colonial Limousine Inc. requests that our customers cancel their reservations at least 2 hours in advance for Philadelphia pick-ups and 3 hours in advance for pick-ups outside Philadelphia. |